Onboarding
Systems inventory, access rights, contracts.
SS-10 · Recurring operational IT
Outsourced IT
For companies that do not want to build an in-house IT team but need more than a generic provider. Fixed monthly fee; response < 20 min during business hours.
There is a company size — typically between 25 and 150 people — where having a single in-house IT manager is a bad idea: they cannot cover all disciplines (systems, support, security, development), and they become a human bottleneck. Yet building a full department is premature.
Our outsourced service covers five pillars: user helpdesk, ERP and platform maintenance, basic cybersecurity (coordinated with the SOC for incidents), enhancements to existing systems, and technical representation with external vendors.
Fixed monthly fee, first response in under 20 minutes during business hours, escalation to the 24/7 SOC where applicable. Minimum commitment of 12 months.
PriorityIncident type1st responseResolution
P1< 15 min< 4h
Critical service outage
Production stopped, impact on end users.
P2< 30 min< 8h
Significant degradation
Service operating with serious limitations.
P3< 2h< 24h
Operational incident
User affected but a workaround is available.
P4< 8h< 5 days
Request or improvement
Does not block operations. Minor enhancement.
The Outsourced IT process.
The process · four stagesHelpdesk
User support through a defined channel. Ticketing, SLA.
Maintenance
ERP, infrastructure, basic cybersecurity, minor developments.
Coordination
Your single point of contact with external suppliers.
What is included
What Outsourced IT includes.
The operational detail: what we deliver as part of the engagement and what we keep active afterwards.
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User helpdesk
First response < 20 min. Escalation to the SOC for incidents.
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ERP maintenance
Updates, configuration, functional support.
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Basic cybersecurity
Antivirus, patching, access management. SOC for serious incidents.
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Minor developments
Small changes included in the monthly fee.
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Supplier coordination
Software, telephony, ISP. Your single point of contact.
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Documented SLA
8×5 or 24×7 as required.
Summum cluster
How it intersects with related services.
External IT is the fixed fee. When demand grows, the cluster absorbs it.
Frequently asked questions about Outsourced IT.
Target company size?
25–150 people with operational dependence on IT.
Does it replace an in-house team?
It complements. If you have an in-house team, we are their support team.
Minimum commitment?
12 months. Less than that is not worthwhile.